Privacy Policy

01Information We Collect

Information you provide to us

When you complete a form, book a call, request a quote or otherwise contact us, we may collect:

• Contact details — your name, email address, phone number and company name.
• Project information — details about your app idea, requirements, budget range and timeline that you choose to share.
• Communications — the content of messages, emails and enquiries you send us.

Information we collect automatically

When you visit our website, we and our service providers may automatically collect:

• Device & technical data — IP address, browser type, operating system, device identifiers.
• Usage data — pages viewed, links clicked, time spent, referring URLs and similar analytics.
• Cookies & similar technologies — as described in the Cookies & Tracking section below.

02How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide the information, quotes or consultations you request.
• Deliver, manage and improve our services and any project we undertake for you.
• Communicate with you about your project, our services and relevant updates.
• Operate, maintain, secure and improve our website and its performance.
• Comply with our legal, regulatory and contractual obligations.
• Detect, prevent and address fraud, security issues and misuse.

03Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

• Consent — where you have given us clear consent (which you may withdraw at any time).
• Contract — where processing is necessary to take steps at your request before entering into, or to perform, a contract with you.
• Legitimate interests — to run and grow our business, provided your rights do not override those interests.
• Legal obligation — where we must process data to comply with the law.

04How We Share Your Information

We do not sell your personal data. We may share it with:

• Service providers & processors — trusted third parties who help us operate (e.g. hosting, analytics, scheduling, email and CRM tools), bound by confidentiality and data-processing obligations.
• Professional advisers — such as lawyers, accountants and auditors, where necessary.
• Legal & regulatory bodies — where required by law, regulation, court order or to protect our rights.
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to this Policy.

05International Data Transfers

ForgeFlex operates in the United Arab Emirates and may use service providers located in other countries. Where we transfer personal data outside the UAE, we take appropriate steps to ensure it is protected in line with applicable data protection laws and this Policy.

06Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy any legal, accounting, contractual or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

07Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances.
• Restrict or object to certain processing.
• Data portability — receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, contact us at privacy@forgeflex.org. We may need to verify your identity before responding.

09Cookies & Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic and improve your experience. You can control or disable cookies through your browser settings, though some features may not function properly as a result. [If you use a cookie-consent banner, reference it here.]

10Third-Party Links

Our website may contain links to third-party websites and services (such as scheduling tools or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11Children’s Privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically.